Need help with your wall decor?
Whether you need size guidance, order support, product help, bulk enquiry, or upgrade policy assistance — The Castle Decor support team is here for you.
Official Contact Details
How Can We Help You?
Make support easy by giving customers clear contact reasons.
Order Support
Track order, delivery updates, wrong product, or damage support.
Size Guidance
Share your wall photo and get size or placement suggestions.
Customization
Need custom size, photo frame, or design help? Contact our team.
Upgrade Policy
Share your Order ID to check upgrade policy eligibility.
Bulk Orders
For hotels, cafés, offices, designers, architects, and corporate gifting.
Payment Help
Secure payment, prepaid order, invoice, or checkout related support.
Product Details
Material, frame, finish, canvas, sparkle, rolled, or installation questions.
Reviews & Feedback
Share your product photo, video, or experience with our team.
Fastest Way to Get Help
For order-related support, please keep your Order ID / Order Number ready. For wall mockup, send your wall photo on WhatsApp.
Important Safety Note
Never send money to anyone on call. For prepaid orders, pay only on our official website. For support, contact only our official WhatsApp or email.
Support Process
Show customers what happens after they contact you.
Send Request
Contact us on WhatsApp, email, or form.
Share Details
Order ID, photos, video, or wall photo if needed.
Team Review
Our team checks the issue or requirement.
Resolution
We guide you with the next step or solution.
Safe & Official Support
To protect customers from fraud, show official contact channels clearly on the Contact Us page.
Contact & Support FAQs
Answer common support doubts clearly.
What details should I share for order support?
Please share your Order ID / Order Number, registered contact details, and photos/videos if the issue is related to damage, wrong product, or delivery.
How can I get a wall mockup before ordering?
Send your wall photo on WhatsApp and our team will help you visualize the artwork and suggest the right size or placement.
How can I avail the Upgrade Policy?
Email help@thecastledecor.in with your Order ID / Order Number, desired new design, and delivery pincode. No bill photo is required.
What should I do if my product arrives damaged?
Please record an unboxing video while opening the package. Contact us within 7 days with the video and photos so our team can review and assist.
Do you support bulk or interior decor orders?
Yes. We support bulk requirements for hotels, cafés, offices, designers, architects, and gifting. Contact us with your requirement and quantity.
How do I know I am contacting the official team?
Use only our official email help@thecastledecor.in and official WhatsApp +91 95815-66000. Do not make payments to anyone on call.
Free Delivery Pan India
Secure Packaging
Damage Replacement Support
Secure Online Payment / Partial Prepaid Available on Selected Orders
⚠️ Important: Never send money to anyone on call. For COD, pay only in cash at delivery. For prepaid, pay only on our website. For help: 95815-66000 | help@thecastledecor.in
