General FAQ'S
1. What types of paintings do you offer?
We offer a diverse range of paintings, including landscapes, abstracts, portraits, still life, and more. Our collection caters to various tastes and preferences.
2. What materials do we use in our paintings?
The materials used by The Castle Decor are research-based and have undergone experimentation at various stages. We use premium quality materials, including artist-grade canvases, and durable frames. This ensures longevity and enhances the overall aesthetic appeal of our paintings.
3. How can we provide justification for our pricing?
The Castle Decor prides itself on using premium materials in its products, including heavy-duty branded MDF, sparkling lamination, and robust metal hooks, complemented by detailed hanging instructions. Each item undergoes meticulous packaging, enveloped in soft, padded bubble wrap and encased in a sturdy 140 GSM cardboard box for secure delivery. Such meticulous manufacturing requires careful handling and ensures high-quality products for our esteemed clientele.
4. What is the lifespan of paintings, and do their colors fade over time?
Our paintings have a lifespan of up to 200 years indoors, as verified by HP, and they maintain their color vibrancy without fading over the course of decades.
5. How do I care for and maintain my painting?
Proper care and maintenance can prolong the life of your painting. We recommend avoiding direct sunlight, moisture, and extreme temperatures. Regular dusting with a soft, dry cloth is sufficient for cleaning.
6. What is the procedure for hanging the painting?
The Castle Decor includes hanging guide instructions, along with metal nails, in the box. Customers do not need a drilling machine for hanging.
7. Are there any smells or odors associated with The Castle Decor paintings?
The Castle Decor ensures the use of water-based inks that are completely odor-free.
8. What is the estimated time for delivery to my location?
At The Castle Decor, we prepare orders on a print-on-demand basis, striving to dispatch them either the same day or the next day. Typically, it takes between 3 to 7 working days for your order to reach your location. Please note that all packages are dispatched from Punjab.
9. How can I determine which size is suitable for my wall?
At The Castle Decor, we guarantee the perfect size for your walls with our range of various sizes available. For size inquiries, refer to the size chart conveniently located on the product detail page next to the price and available sizes.
10. Does The Castle Decor offer B2B invoices for GST rebate purposes?
Yes, The Castle Decor extends B2B invoices for GST rebate to a diverse range of businesses.
11. How can I track my order?
After order confirmation, The Castle Decor provides customers with a tracking ID and details of the shipping provider for easy tracking of their order.
12. How are orders packed?
We ensure each item is meticulously packaged, wrapped in soft, padded bubble wrap, and placed in a sturdy 140 GSM cardboard box for secure delivery. This meticulous process guarantees the safe arrival of high-quality products for our valued customers.
13. Does The Castle Decor provide hooks or double-sided tapes for hanging?
The Castle Decor includes metal nails for easy hanging, eliminating the need for drilling into the wall. Additionally, we provide double-sided foam tape to affix below the painting, ensuring it remains firmly in place and preventing it from hanging in the air.
14. Which payment methods are accepted by The Castle Decor?
The Castle Decor accepts a wide range of payment methods, including credit card, debit card, net banking, UPI, and Cash on Delivery (COD).
15. Does Castle Decor offer customization services for paintings according to the client's design, choice, idea, or size preferences?
Certainly, Castle Decor offers customization services for paintings tailored to the client's design, choice, idea, or size preferences. Simply reach out to our executive via call or WhatsApp at 62804-06384, or email us at thecastledecors@gmail.com to discuss your requirements.
16. Do you offer gift wrapping services?
Although we don't provide gift wrapping services at the moment, we meticulously pack each order to ensure it arrives in perfect condition.
If you're thinking of giving our prints as a gift, we'd be delighted to include a personalized note with your order. Simply specify your message when placing the order, and we'll ensure it's added for that extra special touch. Thank you for considering our prints for your gifting occasion!
17. Are all the artworks featured on the website prints or paintings?
Currently, we exclusively offer wall art prints. These are not paintings but rather high-quality reproductions of the original art crafted by our team of designers and artists.
18. What is the reason behind The Castle Decor charging 20% prepaid instead of offering 100% Cash on Delivery (COD)?
On behalf of every e-commerce player, we firmly believe that some customers place random Cash on Delivery (COD) orders without being sure of their intention to purchase. Unfortunately, this can lead to significant losses for e-commerce players, particularly in the case of fragile items like art or paintings, which may get damaged during transportation if rejected upon delivery. Additionally, there are considerable expenses incurred in transportation.
To mitigate these risks and prevent unintentional purchases, we request a 20% advance payment. In case of Return to Origin (RTO) due to undeliverable addresses or other reasons, your full payment will be promptly refunded within 3-7 days. This approach helps us ensure a smoother and more reliable transaction process for both parties . involved.
19. Once your order is confirmed, when can you expect The Castle Decor to dispatch your product or painting?
Dispatch Timing: Orders received before 12:00 pm (noon) are processed and dispatched on the same day. Orders placed after this time will be dispatched on the next working day.
20. Can I cancel / change my order?
Cancellation Policy:
At The Castle Decor, we strive to ensure a seamless shopping experience for our customers. To maintain efficiency in our order processing, we have established the following cancellation policy:
- Dispatch Timing: Orders received before 12:00 pm (noon) are processed and dispatched on the same day. Orders placed after this time will be dispatched on the next working day.
- Cancellation Window: Customers have the opportunity to cancel their orders, provided the cancellation request is made before 12:00 pm (noon) on the day of placing the order.
- Cancellation Restrictions: Unfortunately, any cancellation requests received after 12:00 pm (noon) cannot be accommodated. Once an order has been processed and dispatched, cancellation will not be entertained.
We understand that circumstances may arise where cancellation becomes necessary, and we aim to facilitate this process within the specified timeframe. However, we kindly request our customers to adhere to the outlined policy to ensure the smooth processing of orders.
For any queries or assistance regarding cancellations, please feel free to reach out to our customer support team.
21. Do Customer-Centric Exchange Policy: Enjoy Hassle-Free Wall Art Changes with The Castle Decor?
The Castle Decor promises every customer that after purchasing wall art, they can easily exchange it within 6 months up to 2Years from the purchase date.
To avail of this offer, customers only need to send back the wall art they want to change, and in return, they can get a replacement piece by paying just 50% of the original purchase price. It's important to keep the bill and original box for the return process. This hassle-free policy reflects
The Castle Decor's commitment to customer satisfaction and provides them the flexibility to update their decor without the full cost.