Payment Terms
1. Which payment methods are accepted by The Castle Decor? The Castle Decor accepts a wide range of payment methods, including credit card, debit card, net banking, UPI, and Cash on Delivery (COD).
- What should I do if the payment links are not functioning Please contact our customer executive at 62804-06384 for assistance with this issue. They will help resolve the problem and ensure your order is processed accordingly.
- What is the reason behind The Castle Decor charging 20% prepaid instead of offering 100% Cash on Delivery (COD)?
On behalf of every e-commerce player, we firmly believe that some customers place random Cash on Delivery (COD) orders without being sure of their intention to purchase. Unfortunately, this can lead to significant losses for e-commerce players, particularly in the case of fragile items like art or paintings, which may get damaged during transportation if rejected upon delivery. Additionally, there are considerable expenses incurred in transportation.
To mitigate these risks and prevent unintentional purchases, we request a 20% advance payment. In case of Return to Origin (RTO) due to undeliverable addresses or other reasons, your full payment will be promptly refunded within 3-7 days. This approach helps us ensure a smoother and more reliable transaction process for both parties . involved.