Return & Refund Policy

Due to the customized nature of our products, all return, refund, or replacement requests are handled on a case-by-case basis. Customers must contact us within 7 days of receiving the order for any concern. Requests made after this period will be considered final.

Cases Where We Accept Returns, Replacements, or Refunds

We accept returns, replacements, or refunds only in the following situations:

Damaged Product on Delivery
If the product arrives damaged due to transit.
Manufacturing or Pre-Existing Defect
If the product has any defect before use.
Incorrect Item Delivered
If the item delivered does not match your order.

👉 In all the above cases, we will provide a free replacement, and you may keep the originally delivered item. No additional charges will apply.

If You Do Not Like the Product (No Damage / No Defect)

If the product is:

Delivered correctly
In perfect condition
Matches the order placed

…but you still wish to return it due to personal preference:

Since most products are customized, returns are generally not accepted
However, if the item is non-personalized and resalable (such as a best-selling design), we may accept the return at our discretion

In such approved cases:

A refund or website coupon will be issued
Minimal shipping charges will be deducted to cover:
- Shipping from our warehouse to your address
- Return shipping from your address to our warehouse

Return Conditions

For any return to be accepted:

The item must be unused
In original condition and packaging
Proof of purchase is required
Returns without prior approval will not be accepted

Refund Process

All returned items are inspected after receipt
If the item meets our return conditions, the refund will be initiated
Refunds are processed to the original payment method or issued as a website coupon, as applicable
Bank processing times may vary

Official Contact Details

For return, refund, or support requests, contact us only through:

📧 Email: help@thecastledecor.in
📞 Customer Care: +91 95815 66000

Customer Safety Notice

The Castle Decor never asks for additional payments,OTPs, or refunds to unknown bank accounts.

If anyone claims to represent The Castle Decor and asks for extra payment or shares unofficial details, please inform us immediately at:

📧 md@thecastledecor.in