Refund Policy
Given the customized nature of our products, we handle each return and refund request on a case-by-case basis. You have a 7-day window from the date of receiving your order to reach out to us in case of any issues. Beyond this timeframe, all sales are considered final.
We accept returns or issue refunds in the following scenarios:
The item is damaged upon delivery.
The item has a pre-existing defect.
An incorrect item was sent to you.
For a return to be eligible, the item must be in its original condition and packaging, accompanied by proof of purchase.
To initiate a return, please contact us at thecastledecor@gmail.com. If your return is approved, we will provide you with a return shipping label and detailed instructions for sending the package back to us. Please note that unauthorized returns will not be accepted.
Should you have any inquiries about returns, don't hesitate to reach out to us at thecastledecor@gmail.com.
Upon receiving your order, we urge you to inspect it promptly. Should you discover any defects, damages, or receive an incorrect item, please notify us immediately so we can address the matter.
For exchanges, the most efficient approach is to return the original item and place a separate order for the desired item.
Upon receiving and inspecting your return, we will notify you of the refund approval status. If approved, the refund will be processed automatically to your original payment method. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.
Due to the custom production of our items, each return and refund request is handled individually. You have a 7-day window upon receiving your order to contact us in case of any issues. After this period, all sales are considered final.
We accept returns or offer refunds under the following circumstances:
The item arrives damaged upon delivery.
The item has a pre-existing defect.
An incorrect item was sent to you.
For a return to be accepted, the item must be in its original condition and packaging, accompanied by proof of purchase.
To initiate a return, please reach out to us at thecastledecor@gmail.com. If your return is approved, we will provide you with a return shipping label and detailed instructions for sending the package back to us. Please note that returns sent without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to contact us at thecastledecor@gmail.com.
Upon receiving your order, please inspect it immediately. If you discover any defects, damages, or receive the wrong item, notify us promptly so we can address the issue.
For exchanges, the quickest method is to return the original item and place a separate order for the desired item.
Once we receive and inspect your return, we will notify you regarding the approval status of the refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.